Leadership & Org. Effectiveness

A team is underperforming. The first explanation is often about the people. They need more training. They lack accountability. They resist change. Managers need development. Employees need to communicate better. Sometimes those explanations are correct. But over the years, I have learned to ask another question first: What if the people are responding rationally to a system that is not aligned? That question changes the diagnosis. Performance happens inside a system No employ